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Returns and Refunds

Rocket and Bird do not offer refunds or returns unless the item is faulty.

We do not offer exchanges, so please contact us for more information about any products to ensure that you have all the details you need about size, material and colour etc.

Should an item need returning because it is faulty, return postage costs are the responsibility of the buyer. Items must be returned within 7 days. Once we have the returned order, we can then issue you with a refund if appropriate.

If on the very rare occasion that you order arrives and has been damaged during its journey to you, please let us know within 5 days so that we can look into this for you.


The opening times for click and collect are as follows:-

Wednesday, Thursday, Friday 11-3pm

Saturday 10-4pm